Refund policy

RETURN & EXCHANGE POLICY

At A’fieri, every step matters — especially finding the right fit.

If your pair isn’t quite right, we offer returns and exchanges for full-priced items within 7 days of delivery, subject to the conditions below.

Eligibility

To qualify for a return or exchange, items must be:

  • Unworn and unmarked, in the same condition as received
  • Packed in their original box or packaging
  • Complete with all included accessories or materials

To help you choose correctly from the start, we always recommend checking our Size Guide or contacting us for a personal fit recommendation before placing your order.

Sizing Changes

We want you to feel confident in your Afieri pair. If you need a different size or wish to try another style:

  • These requests qualify for an exchange only (not a refund).
  • Return shipping fees will be covered by the customer.

Damaged or Defective Items

If your order arrives with a defect or damage, we’ll make it right. You may choose between a refund or replacement, and we’ll cover all related shipping costs.

To help us verify your claim, please provide:

  • Clear, close-up photos of the concern
  • Order confirmation details

 

How to Request a Return

Step 1: Submit a Request

Start by filling out our Return Form on our website. Our team will review your request and reply within 48 hours with instructions and next steps.


Step 2: Prepare Your Item

Pack the item securely in its original packaging, making sure it’s in unused condition with all inserts and accessories included. For a smoother review, please attach clear photos of the item before shipping — especially for exchanges or concerns about condition.


Step 3: Shipping the Item Back

Use the shipping instructions provided by our team.

  • For sizing or change-of-mind exchanges, return shipping is the customer’s responsibility.
  • For damaged or defective items, Afieri will cover all shipping costs.


Step 4: Review & Approval

Once we receive your return, our team will inspect it and confirm eligibility. You’ll be notified via email once your store credit, exchange, or refund has been approved and processed.


Step 5: Enjoy Your Next Pair

If you’ve received store credit, you can use it anytime — it never expires and can be redeemed online or in-store.


Pick-up or Delivery Arrangement

For your convenience, Afieri can arrange the pick-up and delivery of your return or exchange.

  • Exact pick-up details and scheduling will be coordinated via Instagram Direct Message or your preferred contact channel.
  • Shipping out of item/s could also be arranged by the customer.
  • Shipping responsibility depends on the reason for return:
    • Change of mind or size exchange: Customer covers shipping fees.
    • Defective or damaged items: Afieri covers all associated shipping costs.